Are my items insured during transport?

Everything you transport via Brenger is automatically insured against damage, theft, loss or misappropriation during the transport, from pickup to delivery.

How much is insured?

The insurance is included in the transport price.

The maximum insured amount depends on where you booked your transport:

• Standard via Brenger: up to €500
• Via Marktplaats or Reliving: up to €1000
• Via Whoppah: up to €1500
• Via Vinted: insurance is provided by Vinted itself. Please check Vinted's terms and conditions for more information. 

The insurance covers:

• Visible, physical damage caused during the transport
• Loss, theft or misappropriation of items during transport

What is not covered?

Not everything falls under the insurance. The following situations are not covered:

• Damage to anything other than the transported items (such as your home, stairs, garden or elevator)
• Damage that did not occur during transport (items that were already damaged or incomplete beforehand)
• Internal or functional damage that is not visible upon delivery
• Functional damage to electronic devices
• Damage to packaged items without visible damage to the packaging
• Damage caused while you help with lifting during pickup or delivery
• Damage to items that are not allowed to be transported via Brenger (such as cash, food, hazardous materials, etc.)
• Damage reported later than 48 hours after delivery

What should I do if there is damage?

Do you notice damage or does something not look right? Report it as soon as possible, and always within 48 hours after delivery. You can report damage via the tracking page by clicking on the “Report damage” button.

Missing some details within 48 hours?

No problem. Submit the form anyway. We’ll contact you to complete the case together.

Our team collects all necessary information and will get back to you within a few working days. Once everything is complete, we forward the claim to the insurer. The insurer reviews the claim and handles the payout.

How to prevent damage

Good preparation really makes a difference. Prepare your items and the pickup and delivery locations according to our instructions.

At the very least, make sure you:

• properly pack fragile or vulnerable items
• secure loose parts
• provide a clear and safe passage at pickup and delivery

This way, the courier can load, transport and unload safely, and everything arrives neatly at its destination!