How does Shipping with Brenger via Marktplaats Payment Proposal work?

Sending with Brenger is a delivery service for large items on Marktplaats, such as furniture, appliances and bicycles. The seller enables Brenger in the listing, so the buyer can choose delivery straight away. Brenger takes care of the transport - from pick-up at the seller to delivery at the buyer.

• Delivery within 3-7 days
• Items are insured up to €1,000 in transit
• Free cancellation up to 60 hours in advance
• Suitable for items up to 400 x 180 x 160 cm and a maximum weight of 200 kg

How does it work?

Setting up Brenger in the listing

• The seller creates a listing on Marktplaats
• The seller selects 'Pick up or Send' or 'Send' for delivery and chooses Brenger as the carrier
• The seller fills in the dimensions of the item
• Buyers can now see directly in the listing that delivery with Brenger is available

Making a deal and paying

• The seller sends a payment request or accepts the offer, without delivery costs
• The buyer selects Brenger as the delivery method, checks the item details and selects the delivery address
• The exact delivery price is calculated based on the pick-up and delivery address and the dimensions
• The buyer pays for the purchase and delivery in one go via Marktplaats
• After payment, both buyer and seller receive a confirmation email from Brenger

Planning the delivery date

• After the buyer has paid for the product and delivery, both parties can plan a delivery appointment
• The buyer is the first to submit at least 3 possible delivery dates via the Brenger date planner
• The seller chooses one of the suggested dates
• Location notes and instructions for the courier can be added during planning
• The buyer can optionally book an extra service, such as help with carrying
• Both parties receive an appointment confirmation from Brenger by email
  
  

Delivery by Brenger

• Brenger assigns a courier to the transport and notifies both buyer and seller by email
• Brenger ensures the item(s) are picked up and delivered on the agreed day
• The transport can be tracked via the tracking page - accessible via 'To Brenger' in Messages on Marktplaats
• Buyer and seller receive updates via email and SMS

Booking directly via Brenger.nl? Read how it works.

What does Curbside delivery mean?

When you choose Brenger to ship your Marktplaats purchase, you book a standard Curbside delivery. The delivery is arranged within 3-7 days.

Standard Curbside delivery entails:

• The seller prepares the items on the curb and helps the courier(s) with loading.
• The buyer helps the courier(s) with unloading.
• The buyer carries the items inside.

What is included in the estimated delivery price shown on Marktplaats?

The estimated price for delivery is based on the postal code of the advertisement and standard Curbside delivery. The final price is shown after selecting the delivery address during checkout. After booking standard Curbside delivery, the Buyer has the option to book additional services through Brenger, such as help with lifting.

What extra services does Brenger offer?

After booking standard Curbside delivery, Brenger offers the following additional services. The availability of these services depends on the product to be transported and is only offered at the delivery location. The price of the service may vary depending on the floor to which the items need to be moved.

What extra services does Brenger offer?

After booking standard Curbside delivery, Brenger offers the following additional services. The availability of these services depends on the product to be transported and is only offered at the delivery location. The price of the service may vary depending on the floor to which the items need to be moved.

Help with lifting

• The seller prepares the items on the curb and helps the courier(s) with loading.
• The buyer helps the courier(s) with unloading.
• The items are then lifted to the desired place in the house or apartment with the help of the courier(s).

Full service

• The seller prepares the items on the curb.
• At the delivery location, the courier(s) take full responsibility for lifting the items to the desired place inside.
• This is a more comprehensive service where the buyer does not need to assist with loading or unloading or bringing the items inside.

How can I adjust the pickup and delivery date?

Once the date is confirmed by the seller and the transport is linked to a courier, the date/time slot cannot be changed. In exceptional cases, the transport can be moved to another date. For this, you can contact Brenger Support via chat. Change fees may apply.

Do you want to cancel the transport? Only the Buyer can cancel the transport via the tracking page or the confirmation email from Brenger. Cancellation is free until a delivery appointment is scheduled. If you cancel afterward, you will receive a (partial) refund:

• Up to 60 hours in advance: 100%
• Up to 24 hours in advance: 50%
• Within 24 hours in advance: 25%

The cancellation fees go to the courier, as they have reserved time for your transport in their schedule. The Buyer receives a refund for the booked transport from Marktplaats. If an extra service was booked, the cost of this service is refunded by Brenger.

Booking a new transport after cancellation? This can be done directly via Brenger.nl. The booking process and the price may vary.

Can I leave a message for the courier?

Yes, you can leave a message for the courier. When planning a delivery date, you have the opportunity to add instructions for the courier. These could be location directions, information about parking options, and the best way for the courier to reach you. These instructions can also be added via the tracking page if necessary.

On the day of transport, it is possible to directly contact the courier. The courier's contact details are available two hours before the time slot on the tracking page.

Where can I find the tracking page of Brenger?

After the buyer has paid for the product on Marktplaats, you receive an overview in Messages. Choose 'Go to Brenger' to go to the tracking page. Both the buyer and the seller also receive status updates about the delivery via email and SMS.

Are my items insured during transport?

All items sent via Brenger through Marktplaats are insured against damage and theft from door to door up to €1000 during transport. Damage that occurs when the courier lifts or assists in lifting the items within the house or building at the pickup or delivery address is not covered by this insurance. In case of damage, we ask you to immediately contact Brenger by phone and send photos of the damaged items, a description of the damage, and proof of repair costs and/or purchase value to info@brenger.nl. Brenger reimburses the repair costs as outlined in the quote from a professional restorer, up to the purchase value of the product, up to €1000.