How does Brenger work if I want to have a Marktplaats purchase transported?

Our service is often used to collect and deliver Marktplaats purchases. Below is an explanation of the easiest way to arrange this.

Step 1. Arrange the pick-up with the seller

Ask the seller for the following information to be able to book your transport:

• Contact details: address, telephone number and e-mail
• Pick-up situation: at the front door on the ground floor or on an upper floor?
• Availability for pick-up: day and time
• Dimensions and weight of the object

Step 2. Place your transport request

• Go to the homepage and enter the pickup and 
• Enter the remaining details, such as the dimensions of your item and whether you’ll need help to lift and move the item.
• Pay for the delivery using our platform. You can do this via iDeal, credit card and other (Belgian) payment methods. You can also choose secure purchase payment via Brenger. With this method, you pay directly for the transport and the purchased product. We pay the seller as soon as the product is picked up by the courier.

Read more about how secure purchase payment work here.

Step 3. We will let you know the exact time slot

• Once you have paid, our professional couriers for this route will be able to accept your order.
• You will then be informed of the exact time slot and the details of the courier, so that you can contact each other.

Step 4. The courier comes into action

• The courier will pick up and deliver your item(s) at the agreed time.
• Follow the courier via live tracking.
• Confirm receipt once it has been delivered and the courier is paid.
• Rate the courier and his service.