Can I arrange the payment for the Marktplaats purchase via Brenger?

Updated at: 2023-08-04 10:46

If you're buying items on second-hand platforms and want extra security, we recommend choosing secure product payment through Brenger. This way, you pay for the transport and the product at once. Once the courier has picked up and delivered the product, the seller receives the payment for the product in their bank account. This service is free of charge. Here's how it works:

Go to Brenger.nl and enter the pickup and delivery addresses. Select the option "From a house" and indicate it's a Marktplaats transaction. Describe your product and choose to use Brenger for product payment as well. Enter the agreed-upon amount with the seller and their contact information. Double-check all the information to avoid cancellation fees and coordinate with the seller beforehand.

Buyer's situation

Please enter the agreed price. Double-check whether the purchase amount is correct; otherwise, the seller may cancel it, and you will be charged cancellation fees.
Enter the seller's contact details: name, phone number, and email address.
Pay for the transportation and the purchase price agreed upon between you and the seller.
The seller will receive a confirmation email with the details and the agreed price for verification. The seller should validate their information with the Online Payment Platform.
Once the courier confirms the delivery and the seller has verified their identity with the Online Payment Platform, the payment will be released. This will be transferred to the seller's given account number within two business days.

Seller's situation

Agree on the selling price with the buyer for the product you are selling.
Provide your contact details (name, phone number, email) to the buyer and provide the pickup address.
After the buyer books transport, you will receive a confirmation email requesting to verify payment of €0.01 via Online Payment Platform.
Beware of fraud: this link is never sent via WhatsApp and always comes from noreply@brengermail.nl.
Once the courier confirms that the product has been picked up and you have verified your identity, the payment will be released. You will receive the amount within two business days after transportation to your account.

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☞ How does product payment work for me as a buyer/seller?

Buyer's situation

Fill out the agreed amount. Check carefully if the purchase amount is correct, otherwise the seller may cancel the order and cancellation fees may be charged.
Enter the details of the seller for the payment: name, phone number and e-mail address.
Pay for transport and purchase in one time.
- The seller must verify his or her data with the Online Payment Platform.
  Once the courier has marked the delivery as confirmed and the seller has verified his or her identity with the Online Payment Platform, the payment will be released. This amount will be transferred within 2 working days to the account number provided by the seller.

Seller's situation

Compare the price with the buyer for the product you are selling.
Provide your details to the buyer for the payment (name, phone number and e-mail) and your address details for collecting the purchase.
After the buyer has booked the transport and made the payment, you will receive a confirmation email from noreply@brenger.nl.
- The first time you sell a product and have it paid and transported through Brenger, we ask you to verify your account number/identity by transferring € 0,01 to Online Payment Platform/Foundation (https://www.onlinebetaalplatform.nl).
- You will receive a payment link for this. Beware of fraud attempts! The email with the payment link always comes from noreply@brenger.nl.
- Invitations to confirm/verify the payment via other channels, such as WhatsApp, SMS, Telegram or email addresses that do not come from noreply@brenger.nl, may indicate phishing. Always report such attempts to Brenger or the police.
- Once the courier confirms that the product has been picked up and you have verified your account number/identity, the payment will be released. You will receive the amount within 2 working days after the shipment on your account.

✅ Checklist for extra safety of your transactions

If someone wants to switch the contact from Marktplaats/Facebook Marketplace or any other selling platform to WhatsApp, SMS, email, or another channel, be cautious. Never provide your phone number if you have doubts and communicate through the chat of the sales platform.
Always verify the sender's email address. When a buyer pays for your product through Brenger, you will receive a confirmation email from noreply@brenger.nl. Be cautious with emails from other senders.
Check URLs and never click on suspicious links. Never click on links received via WhatsApp (or other chat apps), SMS, or emails that do not come from one of our authorized email addresses. Always check the URL before clicking. A genuine Brenger URL always starts with:

https://www.brenger.nl in the Netherlands
https://www.brenger.be in Belgium
https://www.brengertransport.com in Germany.
Never share your debit card details (such as card number), credit card information, or login credentials.
Only make payments through official payment systems. During the payment process, you will be redirected to the Online Payment Platform/Foundation (https://www.onlinebetaalplatform.nl) or Mollie Payments (https://www.mollie.com/checkout/). These are the only payment systems we offer.
Be cautious during Verification. The first time you sell a product and use Brenger for payment and delivery, you will receive an email from noreply@brenger.nl inviting you to verify your identity by transferring € 0.01 through the Online Payment Platform. This measure is designed to prevent cybercrime.
- Invitations to confirm payment through other channels, such as WhatsApp (or other chat apps), SMS, or email addresses that do not come from noreply@brenger.nl, may indicate phishing. Brenger never asks for payment verification by purchasing a voucher from another website. Always report such attempts to Brenger.
Brenger couriers will never ask you for a copy or photos of your identification document. Never send a copy of your identification document yourself.

If in doubt

Be carefull and protect yourself against potential fraud. We recommend immediately discontinuing communication and contacting Brenger Support through our chat.