Are the items guaranteed to be delivered if I place a transport request?

Once you have booked a transport, Brenger matches it with a suitable professional courier. This applies to transports that fully comply with our service limits and do not contain any items included on the list of prohibited items. 

In exceptional cases, there may not be a suitable courier available on your preferred date. If this happens, we will contact you to arrange an alternative transport date.

It is important that you provide complete and accurate information about all items when booking. This includes the dimensions, weights, addresses, product categories and any other relevant details. If, at collection, the information provided turns out to be incorrect or the transport falls outside the service limits, Brenger may refuse or cancel the transport or apply additional charges.

Not sure whether your transport can be carried out via Brenger?

View the service limits and the list of prohibited items, or start a chat with our Support team.