Are the items guaranteed to be delivered if I place a transport request?

All transports within the Netherlands (excluding the Wadden Islands), Belgium and Germany that fall under our delivery guarantee are guaranteed to be delivered. In rare cases we may not be able to find a courier for your transport on your preferred date. If this happens, our Support team will contact you to reschedule your transport.

Some transports fall outside our delivery guarantee. In these cases, we cannot guarantee that a courier will be able to carry out the transport. For these transports, you can place a non-binding transport request. You will only be charged once a courier has accepted and can carry out the transport.

Brenger does not offer a delivery guarantee in the following cases:

• One or more items are larger than 400 × 180 × 160 cm
• The total volume of the transport exceeds 5 m³
• The total weight of the items is more than 200 kg
• The transport is to a waste disposal site
• The transport involves food items
• The transport includes a trailer or a piano
• The transport involves living organisms (plants or animals)
• The transport is outside our standard service area: The Netherlands (excluding the Wadden Islands), Belgium and Germany

Good to know:

• For transports heavier than 200 kg, it is not possible to place a transport request. Our couriers are unable to transport items of this weight.

• Some items cannot be transported via Brenger. Check the list of prohibited items before booking.

Need help or still unsure?

Reach out to our Support team and start a chat, we’re happy to think along with you!