Are the items guaranteed to be delivered if I place a transport request?

Updated at: 2022-11-07 14:53

All transport requests within the Netherlands (except for the Wadden Islands) are guaranteed to be delivered within 7 working days of the initially booked transport day. However, it can occasionally happen that we have not been able to find a courier for your transport. In that case, our customer service will contact you to reschedule your transport.

The warranty does not apply if:

  • the order is larger than our maximum dimensions (400x180x160cm)
  • it concerns a volume larger than 12 m3
  • the total weight is heavier than 200kg
  • it is glass or stone
  • it's about food
  • it involves a trailer or piano
  • it concerns an organism

Because these exceptions do not fall within our concept, we cannot guarantee that a courier will respond to such a transport request. However, we often manage to find a courier. This is just not the case for transports heavier than 200 kg. You cannot place a transport for this because the couriers cannot transport it.

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