How does it work if I want to have an auction purchase delivered?

Updated at: 2023-06-08 20:57

Step 1: Check the price and book your transport


  • Enter the pickup and delivery addresses.
  • Select the correct auction or choose "Another auction" if it's not available.
  • Add your items by describing the lot and matching it with an item from the list (or manually add your item). Check and adjust the dimensions and add a photo.
  • Choose the appropriate pickup day according to the auction information on the invoice and specify the auction's opening hours. Select a time slot (minimum of four hours).
  • Select the necessary loading assistance based on the weight. Book additional handling help for heavy items and a tailgate with a pallet truck if the weight is over 50 kg.
  • Provide your contact information, pickup and delivery addresses, and the auction address. Enter any specific pickup instructions.
  • Upload the invoice as a PDF file that you received upon winning your lot. The courier will need this.
  • Pay for your transport.


Step 2: We keep you informed


  • After payment, Brenger will assign a professional courier to your transport.
  • The evening before the transport day, you will receive the exact time slot and contact details of the courier. This allows you to stay in touch and ensure a smooth and efficient transport process.
  • If you have any questions about your booking, refer to this page.


Step 3: The day of your transport


  • The courier will pick up the items and deliver them within the agreed time slot.
  • If you have questions about the delivery on the transport day, refer to the provided answers.
  • You can track the courier and stay updated on the progress of the transport through the live tracking feature.
  • If the courier is delayed, for example, due to traffic, they will make an effort to keep you informed.
  • Once the items have been delivered, confirm receipt, and the courier will be paid. Finally, you can rate the courier and the service.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article