How does it work if I want to have an auction purchase delivered?

Updated at: 2023-06-08 20:57

Step 1: Check the price and book your transport

  • Enter the pickup and delivery addresses.
  • Select the correct auction or choose "Another auction" if it's not available.
  • Add your items by describing the lot and matching it with an item from the list (or manually add your item). Check and adjust the dimensions and add a photo.
  • Choose the appropriate pickup day according to the auction information on the invoice and specify the auction's opening hours. Select a time slot (minimum of four hours).
  • Select the necessary loading assistance based on the weight. Book additional handling help for heavy items and a tailgate with a pallet truck if the weight is over 50 kg.
  • Provide your contact information, pickup and delivery addresses, and the auction address. Enter any specific pickup instructions.
  • Upload the invoice as a PDF file that you received upon winning your lot. The courier will need this.
  • Pay for your transport.

Step 2: We keep you informed

  • After payment, Brenger will assign a professional courier to your transport.
  • The evening before the transport day, you will receive the exact time slot and contact details of the courier. This allows you to stay in touch and ensure a smooth and efficient transport process.
  • If you have any questions about your booking, refer to this page.

Step 3: The day of your transport

  • The courier will pick up the items and deliver them within the agreed time slot.
  • If you have questions about the delivery on the transport day, refer to the provided answers.
  • You can track the courier and stay updated on the progress of the transport through the live tracking feature.
  • If the courier is delayed, for example, due to traffic, they will make an effort to keep you informed.
  • Once the items have been delivered, confirm receipt, and the courier will be paid. Finally, you can rate the courier and the service.

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