Customer Company Courier

Delivery

How do I know what time the courier will arrive?

Time SlotIf you book a transport one day or more in advance, you will receive an email at 8:00 PM...

Are the items guaranteed to be delivered if I place a transport request?

All transport requests within the Netherlands (except for the Wadden Islands), Belgium and German...

Can it be picked up or delivered at a specific time and/or date?

Yes, you can always select the date when placing the transport. You can choose a flexible timeslo...

What happens if the courier arrives and no one is present?

If a courier encounters a closed door, he or she will contact the contact person at the stop. If ...

I want to speak to my courier. How do I get in touch?

You can find the contact details of your courier on the status page of your transport (see confir...

The time period in which the courier would come has expired. What now?

It is best to contact the courier directly. You can find the contact details by clicking on 'view...

My transport will take place tomorrow, but I have not yet received an email. What's up with that?

Many couriers who use Brenger do their planning in the short term. As soon as a courier responds,...