How do I know what time the courier will arrive?

Time Slot

If you book a transport one day or more in advance, you will receive an email at 8:00 PM on the evening before the transport with the name of the courier and the time slot in which they will arrive. If you book a transport on the same day, you will receive an email as soon as a courier responds.

Tracking page

In your confirmation email, you will find a button 'View status', which will take you to the tracking page. Here, you can follow the courier and check the status of your transport.

You can also contact the courier or add additional instructions/guidelines from the Track & Trace page. You will have access to the courier's phone number two hours before the start of the designated time slot. If you wish to contact the courier earlier than two hours in advance, you can send him/her a message through the same page.