Can I modify my booking and/or contact information or add extra services?

Changing Addresses, Dates, Times, and Items

Unfortunately, addresses, dates, and items to be transported cannot be changed once the transport is booked. This is because the price would need to be recalculated.

If you made a mistake, you can cancel the transport and book again with the correct information. Don't worry; if you cancel up to 60 hours before the pick-up time, you will receive a full refund within 5 days.

If you want to discuss a small change, please contact our customer service or the courier if they have already responded to your request. You can find the courier's contact information on the tracking page via your confirmation email.

Changing Contact Information or Adding Instructions for the Courier

In your confirmation email, you will find a button "View status" which will take you to the tracking page. Here, you can click "Edit transport" to change the name, email, and phone number. You can also add additional instructions or guidance for the courier here.

Adding extra services

You can add extra services after booking your transport. In your confirmation email, you will find a button "View status" which will take you to the tracking page. Here, you can click on "Edit transport" to make adjustments. Please note that some services may require advance notice; read further below.

Specific floor / Elevator Service

It is possible to add floor/elevator service at any time after the booking has been placed.

Please note: the courier usually comes alone and expects someone to help him lift the item to the correct floor. If there is no one to help or if your item is too heavy, make sure to book extra carry help, then the courier will come with an extra person.

Carry help

You can add extra carry help to your booking so that the courier comes with an extra person. This can be added up to 72 hours before the pick-up date via the tracking page.

Tailgate or Pallet truck

You can also indicate if you need a loading ramp or pallet jack. This can be done up to 72 hours before the pick-up date via the tracking page.