Customer Courier

Booking

Can I change my booking or contact details, or add extra services?

Yes, that is possible - partly. Via the tracking page, the main booker (and to some extent the co...

Can I cancel my transport and what is the cancellation policy?

Sometimes things don’t go as planned. The main booker can cancel the transport via the tracking p...

I have additional directions for the courier. Where can I add these?

During the booking of transportWhen booking your transport, you can add extra instructions for th...

Can I add carry help or other service after the booking has been made?

As long as no courier has been assigned to your transport, you can still add extra services via t...

My address is not recognized. What should I do?

If your address is not recognized, it's best to choose a street nearby and note the correct addre...

How do I place a transport?

Enter your transport's pick-up and delivery address in the order form on the homepage, fill in th...

How do I add my items correctly?

The better you enter your items, the easier, better (and safer) it is for the courier to take the...

Which contact details should I enter?

1. Whose details do I enter first?Start with your own details, as the person who is requesting th...

Schedule your transport: Choose your pick-up and delivery moment

When you book your transport, we’ll ask you to choose a date for pickup and delivery of your item...

Can it be picked up or delivered at a specific time and/or date?

When booking your transport, you can choose the pickup and delivery date. You can then indic...