Customer Courier

Booking

Can I modify my booking and/or contact information or add extra services?

Changing Addresses, Dates, Times, and ItemsUnfortunately, addresses, dates, and items to be trans...

Can I change my delivery day or time?

Once you have placed your transport, you cannot change the date or timeslot. You can cancel your ...

Can I change my address or personal details?

Once you have placed your transport, the addresses cannot be changed. You can cancel your transpo...

Can I cancel my transport and what is the cancellation policy?

Yes, you can cancel your transport. Cancelling a transport is free of charge until a courier is a...

I have additional directions for the courier. Where can I add these?

During the booking of transportWhen booking your transport, you can add extra instructions for th...

Can I add carry help or other service after the booking has been made?

You can add extra services after booking your transport. In your confirmation email, you will fin...

My address is not recognized. What should I do?

If your address is not recognized, it's best to choose a street nearby and note the correct addre...

How do I place a transport?

Enter your transport's pick-up and delivery address in the order form on the homepage, fill in th...

How do I add my items correctly?

The better you enter your items, the easier, better (and safer) it is for the courier to take the...

Which contact details should I enter?

1. Whose details do I enter first?Start with your own details, as the person who is requesting th...