Customer Courier

Delivery

Can I follow my transport and check its status?

After booking, the main booker and the contacts at both pickup and delivery locations receive a c...

How do I prepare myself (or my item) for transport with Brenger?

Good preparation ensures a smooth and safe delivery. In most cases, items don’t need to be fully ...

How do I know what time the courier will arrive?

We’ll keep you informed every step of the way. Here’s what to expect:The evening before your tran...

I want to speak to my courier. How do I get in touch?

The quickest way? Go to the tracking page. There, you can view the latest status and the estimate...

What if the courier arrives and no one is there?

Sometimes couriers arrive and find no one there - which is frustrating for everyone. Here’s what ...

The time period in which the courier would come has expired. What now?

It is best to contact the courier directly. You can find the contact details by clicking on 'view...

My transport is tomorrow but I haven’t received any emails. What’s going on?

Don’t worry! Many couriers on Brenger plan their routes shortly in advance.Once a courier is assi...

Do I need to help the courier with lifting during pickup or delivery?

In most cases, yes. Couriers usually come alone. That’s why we ask during booking if extra servic...

What tools does the courier use?

Brenger deliveries are handled by professional couriers. They use vans, moving blankets, straps a...

I am unsatisfied with your service. How do I leave a complaint?

We are sorry to hear that you have found an issue with our service.Please fill in this complaint ...