Customer : Brenger Support

Customer Courier

For which transports can I use Brenger?

Modified on Wed, 3 Sep, 2025 at 4:01 PM

Can I also move with Brenger?

Modified on Thu, 4 Sep, 2025 at 3:36 PM

Can I have something transported larger than 400x180x160cm or heavier than 200 kilos?

Modified on Mon, 7 Nov, 2022 at 2:48 PM

Do you also transport items outside the Netherlands and Flanders?

Modified on Thu, 25 May, 2023 at 2:36 PM

Can I also use Brenger for my company?

Modified on Mon, 7 Nov, 2022 at 2:49 PM

Could Brenger arrange transport to the Wadden Islands?

Modified on Mon, 3 Apr, 2023 at 10:43 AM

Can I have my IKEA purchase transported?

Modified on Tue, 28 Nov, 2023 at 12:06 PM

What are flexible transports?

Modified on Wed, 12 Nov, 2025 at 11:45 AM

Are the items guaranteed to be delivered if I place a transport request?

Modified on Tue, 23 Jul, 2024 at 2:00 PM

Are my items insured during transport?

Modified on Mon, 29 Sep, 2025 at 11:26 AM

Can a courier also come with an extra carry help?

Modified on Thu, 4 Sep, 2025 at 10:09 AM

Can the courier come with a tail lift, pallet truck and/or removal lift?

Modified on Mon, 7 Nov, 2022 at 2:51 PM

Can I schedule stopovers for my transport?

Modified on Mon, 7 Nov, 2022 at 2:51 PM

Can I change my booking or contact details, or add extra services?

Modified on Mon, 26 Jan at 5:30 PM

Can I cancel my transport and what is the cancellation policy?

Modified on Mon, 26 Jan at 5:44 PM

I have additional directions for the courier. Where can I add these?

Modified on Thu, 4 Sep, 2025 at 9:34 AM

Can I add carry help or other service after the booking has been made?

Modified on Thu, 29 Jan at 11:15 PM

My address is not recognized. What should I do?

Modified on Tue, 20 Jun, 2023 at 10:07 AM

How do I place a transport?

Modified on Mon, 7 Nov, 2022 at 2:47 PM

How do I add my items correctly?

Modified on Wed, 12 Nov, 2025 at 12:33 PM

Which contact details should I enter?

Modified on Wed, 12 Nov, 2025 at 3:54 PM

Schedule your transport: Choose your pick-up and delivery moment

Modified on Wed, 12 Nov, 2025 at 11:46 AM

Can it be picked up or delivered at a specific time and/or date?

Modified on Wed, 12 Nov, 2025 at 5:10 PM

Can I follow my transport and check its status?

Modified on Tue, 20 Jan at 11:15 AM

How do I prepare myself (or my item) for transport with Brenger?

Modified on Mon, 19 Jan at 5:18 PM

How do I know what time the courier will arrive?

Modified on Mon, 19 Jan at 5:35 PM

I want to speak to my courier. How do I get in touch?

Modified on Mon, 19 Jan at 5:48 PM

What if the courier arrives and no one is there?

Modified on Tue, 20 Jan at 10:44 AM

The time period in which the courier would come has expired. What now?

Modified on Mon, 7 Nov, 2022 at 2:54 PM

My transport is tomorrow but I haven’t received any emails. What’s going on?

Modified on Tue, 20 Jan at 10:56 AM

Do I need to help the courier with lifting during pickup or delivery?

Modified on Tue, 20 Jan at 12:38 PM

What tools does the courier use?

Modified on Tue, 20 Jan at 1:16 PM

I am unsatisfied with your service. How do I leave a complaint?

Modified on Tue, 20 Jan at 1:27 PM

What does a transport cost at Brenger?

Modified on Mon, 7 Nov, 2022 at 2:54 PM

How does the payment work?

Modified on Thu, 29 Jun, 2023 at 3:40 PM

Can I pay afterwards?

Modified on Mon, 7 Nov, 2022 at 2:55 PM

Where can I find my invoices?

Modified on Mon, 7 Nov, 2022 at 2:55 PM

How does Brenger work if I want to have a Marktplaats purchase transported?

Modified on Thu, 16 Mar, 2023 at 4:49 PM

How does Shipping with Brenger via Marktplaats Payment Proposal work?

Modified on Tue, 13 Aug, 2024 at 6:38 PM

Can I arrange the payment for the Marktplaats purchase via Brenger?

Modified on Thu, 20 Jun, 2024 at 10:29 AM

Do I need to verify my account number?

Modified on Thu, 4 Apr, 2024 at 5:33 PM

Should I book an additional mover/ lifting assistance?

Modified on Thu, 23 Mar, 2023 at 3:49 PM

Does the Vinted item need to be packaged for transport?

Modified on Fri, 13 Jun, 2025 at 5:04 PM

What does it cost to ship a Vinted purchase with Brenger?

Modified on Fri, 13 Jun, 2025 at 5:14 PM

Where will the item be picked up and delivered?

Modified on Fri, 13 Jun, 2025 at 5:06 PM

How will I know what time the courier will arrive?

Modified on Fri, 13 Jun, 2025 at 4:56 PM

Can I change the date/time of my Vinted delivery or cancel the shipment?

Modified on Fri, 13 Jun, 2025 at 4:59 PM

How long will it take for my Vinted purchase to be delivered by Brenger?

Modified on Fri, 13 Jun, 2025 at 5:10 PM

Which Vinted items can I ship with Brenger?

Modified on Fri, 13 Jun, 2025 at 5:17 PM

Is my Vinted purchase insured during transport with Brenger?

Modified on Fri, 13 Jun, 2025 at 4:54 PM

What is phishing?

Modified on Tue, 4 Jul, 2023 at 11:16 AM

Is Brenger safe?

Modified on Tue, 4 Jul, 2023 at 11:17 AM

How do I recognize fraud on Brenger/Marktplaats/WhatsApp or other platforms?

Modified on Tue, 4 Jul, 2023 at 11:14 AM

How do I prevent fraud on Brenger?

Modified on Thu, 4 Apr, 2024 at 5:31 PM

Do I need to verify my information when receiving or making a payment?

Modified on Thu, 20 Jun, 2024 at 10:31 AM

How do I report fraud or a phishing attempt?

Modified on Tue, 4 Jul, 2023 at 11:45 AM

Can I arrange transportation for my auction purchase through Brenger?

Modified on Tue, 23 Jul, 2024 at 2:39 PM

How much does it cost to transport an auction purchase?

Modified on Thu, 8 Jun, 2023 at 8:18 PM

How does it work if I want to have an auction purchase delivered?

Modified on Thu, 8 Jun, 2023 at 8:57 PM

Is my auction transport insured against damage?

Modified on Tue, 23 Jul, 2024 at 2:20 PM

What if the courier is late for collecting my lot?

Modified on Thu, 8 Jun, 2023 at 8:13 PM