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Support
Customer
For which transports can I use Brenger?
Modified on 23 Jul 2024
Can I also move with Brenger?
Modified on 07 Nov 2022
How do I place a transport?
Modified on 07 Nov 2022
Can I have something transported larger than 400x180x160cm or heavier than 200 kilos?
Modified on 07 Nov 2022
Do you also transport items outside the Netherlands and Flanders?
Modified on 25 May 2023
Can I also use Brenger for my company?
Modified on 07 Nov 2022
Could Brenger arrange transport to the Wadden Islands?
Modified on 03 Apr 2023
Can I have my IKEA purchase transported?
Modified on 28 Nov 2023
Are my items insured during transport?
Modified on 23 Jul 2024
Can a courier also come with an extra carry help?
Modified on 04 Jan 2024
Can the courier come with a tail lift, pallet truck and/or removal lift?
Modified on 07 Nov 2022
Can I schedule stopovers for my transport?
Modified on 07 Nov 2022
I am unsatisfied with your service. How do I leave a complaint?
Modified on 18 Sep 2023
Can I modify my booking and/or contact information or add extra services?
Modified on 08 May 2023
Can I change my delivery day or time?
Modified on 08 May 2023
Can I change my address or personal details?
Modified on 08 May 2023
Can I cancel my transport and what is the cancellation policy?
Modified on 08 May 2023
I have additional directions for the courier. Where can I add these?
Modified on 29 Jun 2023
Can I add carry help or other service after the booking has been made?
Modified on 08 May 2023
My address is not recognized. What should I do?
Modified on 20 Jun 2023
How do I know what time the courier will arrive?
Modified on 20 Jun 2024
Are the items guaranteed to be delivered if I place a transport request?
Modified on 23 Jul 2024
Can it be picked up or delivered at a specific time and/or date?
Modified on 07 Nov 2022
What happens if the courier arrives and no one is present?
Modified on 07 Nov 2022
I want to speak to my courier. How do I get in touch?
Modified on 07 Nov 2022
The time period in which the courier would come has expired. What now?
Modified on 07 Nov 2022
My transport will take place tomorrow, but I have not yet received an email. What's up with that?
Modified on 07 Nov 2022
What does a transport cost at Brenger?
Modified on 07 Nov 2022
How does the payment work?
Modified on 29 Jun 2023
Can I pay afterwards?
Modified on 07 Nov 2022
Where can I find my invoices?
Modified on 07 Nov 2022
How does Brenger work if I want to have a Marktplaats purchase transported?
Modified on 16 Mar 2023
How does Shipping with Brenger via Marktplaats Payment Proposal work?
Modified on 20 Jun 2024
Can I arrange the payment for the Marktplaats purchase via Brenger?
Modified on 20 Jun 2024
Do I need to verify my account number?
Modified on 04 Apr 2024
Should I book an additional mover/ lifting assistance?
Modified on 23 Mar 2023
What is phishing?
Modified on 04 Jul 2023
Is Brenger safe?
Modified on 04 Jul 2023
How do I recognize fraud on Brenger/Marktplaats/WhatsApp or other platforms?
Modified on 04 Jul 2023
How do I prevent fraud on Brenger?
Modified on 04 Apr 2024
Do I need to verify my information when receiving or making a payment?
Modified on 20 Jun 2024
How do I report fraud or a phishing attempt?
Modified on 04 Jul 2023
Can I arrange transportation for my auction purchase through Brenger?
Modified on 23 Jul 2024
How much does it cost to transport an auction purchase?
Modified on 08 Jun 2023
How does it work if I want to have an auction purchase delivered?
Modified on 08 Jun 2023
Is my auction transport insured against damage?
Modified on 23 Jul 2024
What if the courier is late for collecting my lot?
Modified on 08 Jun 2023